Terms & Conditions

Definitions

"Working days" means Monday to Friday, excluding Bank or other Public holidays.
"Force Majeure" means any event affecting Halls Cables ability to fulfil its obligations arising from acts, causes, omissions, events or non-events beyond reasonable control including government regulations, fire, flood, disaster, industrial dispute.
"Catalogue" means products offered by Halls Cables on the website www.hallscables.co.uk.

Contracts of sale

All contracts of sale made by Halls Cables shall be deemed to be governed by these terms and conditions, which shall prevail over any other terms, produced by the party ("the Customer") to whom Halls Cables is selling. Cancellation of orders by business customers is only accepted at the discretion of Halls Cables and cannot be accepted where goods are dispatched the same day as the order is placed. Halls Cables can only accept cancellation of orders by consumers in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

All orders are subject to acceptance by Halls Cables and to availability of goods ordered. Halls Cables reserves the right to refuse any order.

The Customer undertakes that all details provided for the purchase of goods via our website are correct.

The Customer also undertakes that the credit card or debit card used to purchase goods is either their own or their Company's own and that they have authorisation to use it. The Customer furthermore undertakes that sufficient funds will be available to cover the cost of goods ordered. Halls Cables reserves the right to satisfy itself as to the validation of credit or debit card details prior to supply of goods.

Prices

Goods are invoiced at the price prevailing at the time of order. Invoices will be subject to VAT unless specifically indicated. Overnight delivery services will be invoiced at the rates shown on the website unless agreed otherwise.

Halls Cables reserves the right to modify pricing where necessary from time to time.

Delivery, Title and Risk

Times and dates stated for delivery can only be estimated. Whilst every effort will be made to meet Customer requirements and deadlines, Halls Cables cannot accept liability for failure to deliver within the stated timescales.

If for any reason and in the unlikely event that Halls Cables is unable to deliver goods, the Customer will be offered the opportunity to cancel the order or select alternative goods available. If a written order has been received, a written cancellation must be forwarded to Halls Cables.

Halls Cables cannot accept liability for damage or incomplete deliveries unless notified by the Customer within 7 days of delivery. The Customer is responsible for accepting delivery of goods once ready.

Delivery is deemed to have taken place once goods have been delivered to the Customer's given delivery address. At this point, all risk of loss, breakage and damage pass to the Customer.

Title to the goods passes from Halls Cables to the Customer when payment has been received in full.

If the Customer is unable to accept delivery of the goods, Halls Cables may a) store and insure the goods at the Customer's expense and risk, b) resell the goods at the best price obtainable and refund the customer any excess achieved once storage and restocking costs have been deducted, c) re-arrange delivery at a later date at the Customer's expense.

Payment

Standard terms of payment are by debit or credit card payable at the point of order. Other terms may be agreed at the discretion of Halls Cables and in writing.

If payment terms other than by debit or credit card prior to delivery are agreed and payment is not made on the due date, Halls Cables will be entitled to charge interest on any outstanding balance at an interest rate 3% above Barclays Bank plc base lending rate applicable at the time.

Product Specifications

Goods may be subject to minor variations in actual dimensions, specifications and quantities. In such a case, if the Customer does not wish to accept the alternative goods, he/she reserves the right to cancel the order and have any money paid to Halls Cables in respect of that order refunded. This will be the sole remedy of the Customer in these circumstances.

Trade Names and Trade Marks

Trade names and marks may not always be indicative of the actual manufacturer of a particular product and may be an indication of systems for general use and machines that may be associated with such products.

In the case of components, purchasers requiring a part to be manufactured by a particular manufacturer should check in advance of purchase to verify the identity of the component's actual manufacturer.

Warranties and Returns

Although Halls Cables is committed to providing customers with the highest possible quality of products and services, products may, on occasion, be found to be faulty or defective. In any such case, we would offer the following facilities:

All goods supplied by Halls Cables are warranted to be generally free from any defect in workmanship and materials and fit for the purpose for which these goods would normally be used. If goods or services are purchased in the course of your business, these are excluded to the fullest extent permitted by law from all other express or implied terms or warranties.

Subject to the right of consumers to return goods for refund under the Consumer Protection (Distance Selling) Regulations 2000, Halls Cables does not sell products on a trial basis. We strongly recommend that our customers check suitability and specification of products before placing orders.

In the event of Halls Cables agreeing to accept the return for credit of unwanted products at its discretion (unless under the Consumer Protection (Distance Selling) Regulations 2000), these must be returned with Halls Cables written agreement within 30 days of date of delivery. The goods must be unopened and in perfect resaleable condition. Goods returned in these circumstances will be subject to a restocking fee of 15% of the sales value of the goods, or £20.00, whichever is the greater.

Halls Cables will reserve the right to test for any alleged fault found with goods return for replacement or credit. All faults must be reported within 14 days of date of delivery.

Halls Cables support staff will advise you of the most appropriate method of delivery regarding returned goods, either by courier collection or by postal delivery direct to us. Halls Cables will cover the cost of goods returned which are found to be defective. If a courier collection is arranged, it will be the responsibility of the customer to be available to hand over the goods in question.

All goods should be returned under a Halls Cables Returns Authorisation Number, which will be issued by our customer support staff on request. No goods can be accepted for return without this number and the number should be clearly marked on the outer packaging. Failure to follow this procedure may result in delays and additional costs.

With regard to the return of faulty goods, it is the Customer's responsibility to ensure that the goods are adequately packed. Halls Cables cannot accept liability for goods damaged in transit due to insufficient packaging.

Proof of postage is not proof of delivery; customers are advised that goods returned should be sent via either recorded delivery, registered post or by courier, with sufficient insurance to cover the replacement value of the goods.

On receipt of the returned product, Halls Cables will test it to verify the fault. If, following this procedure the product is found to be in good working order, we will return the product to you.

All warranties will be rendered inapplicable if goods have been interfered with, altered or damaged in any way by the Customer or its agents, or if goods have not been used accordance with manufacturer's instructions.

Unless otherwise stated in the manufacturer's documentation, all goods supplied to Customers in the UK carry a manufacturer's warranty. If any claim is made against warranty, Customers must adhere to the manufacturer's instructions and procedures. Where possible, to resolve warranty issues as quickly as possible, the manufacturer will deal directly with the return. In this instance, Halls Cables will provide direct contact details. This does not affect your statutory rights if you are a consumer.

Halls Cables Liability

Halls Cables cannot accept any liability for consequential or indirect damage, for example loss of profit, goodwill or data or other financial loss not related to the price paid for the goods. All losses will be limited to the amount paid for the goods ordered.

Halls Cables liability for death or personal injury caused by negligence is not limited by this agreement.

Health and Safety

Halls Cables confirms that goods it supplies do not present a hazard to health and safety in accordance to the Health and Safety at Work Act, 1974 under condition that: The goods are properly used for the purpose for which they are designed and the Customer takes reasonable precautions in their use.

Force Majeure

If Halls Cables is prevented from meeting the terms of its contract with the customer as a result of Force Majeure, it will not be deemed to be in breach of the contract with the customer.

The Consumer Protection (Distance Selling) Regulations 2000

Contracts entered into by Customers not acting in the course of a business are subject to The Consumer Protection (Distance Selling) Regulations 2000.

Should the Regulations apply, Customers may cancel goods by giving notice in writing within 7 days of the date of delivery of the goods either by post, email or fax to Halls Cables.

If the Customer exercises the right to cancel under the Regulations, he or she will be responsible for the cost of returning the goods. Alternatively, if the goods are not returned, the Customer has a responsibility to make the goods available for collection from the address to which they were delivered.

The customer is also obliged to retain possession and to take reasonable care of the goods until such time as they are collected. The customer will be liable for any damage to the goods if there is any failure to comply with this obligation.

Errors and Omissions

Although Halls Cables makes every effort to be accurate with the goods it represents on the website, it is unavoidable that errors and omissions will occur. Should this instance arise, Halls Cables will have the right to rescind the contract, even if payment has already been received. Halls Cables will in this event refund any monies paid by the Customer. The Customer may either cancel his or her purchase, or in the case of an incorrectly given price, pay the difference between the price given and the correct price.

General

No clauses or conditions in this document affect your statutory rights as a consumer.

If there proves to be any clause or condition that is found to be invalid or unenforceable, that item may be struck from the Agreement without any influence on the validity of the remainder of the Agreement. Any such waiver must be in writing and agreed by Halls Cables.

Headings given are for ease of reference and do not affect the interpretation of the Agreement.

Correspondence regarding changes in the Agreement should be exchanged by post, fax or email, although proof of delivery may be required.

All terms and conditions contained in this Agreement will be subject to the jurisdiction of the English courts. Halls Cables reserves the right to amend the terms and condition contained in the Agreement at any time.

Returns Procedure

All transactions entered into by Halls Cables with the *consumer are subject to the Consumer Protection (Distance Selling) Regulations 2000. This stipulates that the buyer has the right to cancel the contract and that such cancellations must be notified in writing to the seller within a period of 7 working days from date of receipt of goods.
In addition to your rights under the distance selling act Halls Cables offers a 25 day money back guarantee. This offer does not cover purchases made on behalf of a business or for resale or where the goods have been made to order.

Less than 25 days: In order to qualify for a refund please return the goods (in a saleable condition) with a copy of the invoice and a short note to say why you are returning the cable and what you would like us to do (i.e. refund your card).

More than 25 days: We do not offer refunds for any goods returned after 30 days. However if you are looking for additional goods, we may be willing to offer some credit for goods returned.

Faulty goods: All our cables come with a 12 month warranty. If the cable is faulty upon receipt, or develops a fault within the first 25 days, please contact us on 0845 838 2884 to discuss the matter further. If the cable develops a faulty after 25 days and prior to the end of the 12 months, please return the cable with a copy of the invoice (if available) or details of when the purchase was made along with your contact details.

*Consumer is defined as a customer making a purchase for their own personal use. Purchases made on behalf of a business (Public or Private) are not covered by the distance selling act or the 25 day money back warranty.